Return and Refund Policy

We offer a 30-day return policy for eligible physical products. This means you have 30 days after receiving your physical item to request a return.

Eligibility for physical returns

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with any tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

To request a return, contact us at info@finnychallenge.com.

Approved physical returns must be sent to:

Finny
Matthäusgasse 13/19
1030 Vienna
Austria

If your return is accepted, we will provide a return shipping label and instructions explaining how and where to send your package. Items returned without first requesting and receiving approval will not be accepted.

You can contact us at info@finnychallenge.com with any questions about a return.

Damaged, defective, or incorrect items

Please inspect your physical order when it arrives. Contact us immediately if an item is defective or damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

For digital products, contact us if a file is corrupted, inaccessible, incomplete, or materially different from its product description. We will provide access support, a replacement file, or a refund where appropriate or required by applicable consumer law.

Digital products

Digital products include ebooks, e-guides, printable activities, downloadable PDFs, and other digital files.

Digital products cannot be physically returned and are generally non-refundable once downloading or access to the digital content has begun.

By requesting immediate access to a digital product, you expressly consent to delivery beginning immediately. You acknowledge that, once the download or access begins, you lose your statutory right of withdrawal where permitted by applicable law.

If you purchase the same digital product more than once or select the wrong language version, please contact us as soon as possible and before downloading the file. We will review the request and may provide an exchange or refund where appropriate.

This section does not affect any rights you may have when digital content is defective, inaccessible, incomplete, or not as described.

Other exceptions

Certain products may not be eligible for return, including:

• Custom or personalised products
• Perishable goods
• Personal care products
• Hazardous materials, flammable liquids, or gases
• Gift cards

Please contact us if you have questions about whether a particular product is eligible for return.

Any exclusion in this policy applies only where permitted by law and does not limit your mandatory consumer rights.

Exchanges

For eligible physical products, the fastest way to receive a different item is to return the original item. Once the return has been accepted, you can make a separate purchase for the replacement item.

For digital products, contact us if you require a different language version. Exchanges are reviewed individually and may be available if the original file has not been downloaded or accessed.

European Union right of withdrawal

If you are a consumer in the European Union, you normally have the right to withdraw from an eligible distance purchase within 14 days without providing a reason.

For physical products, the item must be returned in the same condition in which it was received, subject to any handling reasonably necessary to establish its nature, characteristics, and functioning. Proof of purchase is required.

The right of withdrawal may not apply to digital content once delivery has begun if you expressly consented to immediate delivery and acknowledged that beginning the download or access would result in the loss of your right of withdrawal.

Nothing in this policy limits any mandatory rights available to you under applicable consumer law.

Refunds

For physical returns, we will notify you after we receive and inspect the returned item. We will then confirm whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and display the refund.

You do not need to return a digital product. If a digital-product refund is approved, it will be issued to the original payment method.

If more than 15 business days have passed since we approved your refund, contact us at info@finnychallenge.com.

Contact information

For return and refund questions, contact:

Finny
Email: info@finnychallenge.com
Address: Matthäusgasse 13/19, 1030 Vienna, Austria