Shipping and Digital Delivery Policy

Order processing

Physical orders are processed after payment has been successfully received.

We aim to prepare orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, and Austrian public holidays.

The estimated delivery time displayed during checkout begins after the order has been processed and handed to the shipping carrier.

Shipping destinations

The countries and regions to which we currently ship are displayed during checkout. If a delivery address is not accepted during checkout, we are not currently able to ship to that destination.

We may update our available shipping destinations as Finny grows.

Shipping costs

Shipping costs are calculated and displayed during checkout before payment is completed. The cost may depend on:

• The delivery destination
• The selected shipping method
• The size and weight of the order
• The products included in the order

Any available free-shipping offers and their conditions will be displayed on our website or during checkout.

Delivery estimates

Estimated delivery times are displayed during checkout when available.

Delivery estimates are not guaranteed. Delays may occur because of carrier disruptions, customs processing, weather conditions, public holidays, high order volumes, or other circumstances outside our reasonable control.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please review your address carefully before placing your order. If you notice an error, contact us immediately at info@finnychallenge.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been handed to the shipping carrier. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Delivery addresses and contact details are collected and used to process, fulfil, and deliver orders as explained in our Privacy Policy.

Order tracking

If tracking is available for your chosen shipping method, tracking information will be sent to the email address provided during checkout after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives the parcel.

International orders

International orders may be subject to customs processing, import duties, taxes, or handling fees imposed by the destination country.

Unless otherwise stated during checkout, customers are responsible for any import duties, taxes, or customs charges imposed by local authorities. These charges are not controlled by Finny and are not included in the product or shipping price.

Customers are responsible for checking any local import requirements before placing an international order.

Delayed orders

If an order has not arrived within the estimated delivery period, please:

• Review the tracking information, if available
• Check that the delivery address on the order confirmation is correct
• Contact the shipping carrier for the latest delivery information
• Contact us at info@finnychallenge.com if further assistance is needed

Please include your name and order number when contacting us.

Lost packages

If tracking indicates that a package is lost, or if it has not arrived within a reasonable period after the estimated delivery date, contact us at info@finnychallenge.com.

We will review the available tracking information and, where appropriate, open an investigation with the shipping carrier. The outcome and timing of an investigation may depend on the carrier.

Your mandatory consumer rights are not affected by this process.

Damaged packages

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible at info@finnychallenge.com. Include your order number, a description of the issue, and photographs of the product and packaging where possible.

We will evaluate the issue and arrange an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

Returned or refused packages

If a package is returned because the address was incorrect or incomplete, the delivery was refused, or the package was not collected, please contact us.

Where permitted by law, additional shipping costs may apply if the customer requests that the package be sent again.

Orders containing multiple products

Products from the same order may occasionally be shipped separately. If this happens, you may receive more than one package and more than one tracking number.

You will not be charged additional shipping fees unless this was clearly disclosed and agreed to during checkout.

Digital products

Digital products, including ebooks, e-guides, printable activities, and downloadable PDFs, are delivered electronically and are not physically shipped.

After payment has been successfully processed, digital products will be delivered to the email address provided during checkout or made available through the order confirmation page.

No physical shipping fee applies to products that are delivered exclusively in digital form.

Missing digital deliveries

If you do not receive your digital product:

• Check your spam, junk, and promotions folders
• Confirm that the email address used during checkout is correct
• Allow a few minutes for payment processing
• Contact us at info@finnychallenge.com

Please include your name, order number, and the email address used for the purchase.

Changes to this policy

We may update this Shipping and Digital Delivery Policy when our shipping destinations, carriers, products, or fulfilment processes change.

The version displayed on our website at the time of purchase will apply to the order, subject to mandatory consumer rights.

Contact information

For questions about shipping, delivery, or an order, contact:

Finny Challenge
Email: info@finnychallenge.com
Address: Matthäusgasse 13/19, 1030 Vienna, Austria